Terms and Conditions 

These Terms apply to all purchases and orders (“Orders”) of any item for sale (“Product”) made by any customer (“You” or “Your”) using “www.hartleburycastle.com” (the “Website”), which is operated by Hartlebury Castle Preservation Trust, trading under the name of Hartlebury Castle, (“We”, “Us” or “Our”).

Please read these Terms carefully before placing Your Order.

By placing an Order on this Website, You accept and agree to be bound by these Terms, the terms and conditions of use, the privacy policy and any such other policies as We notify You of from time to time, which together constitute the entire agreement between You and Us. Nothing in these terms affects Your statutory rights, whether as a consumer or otherwise.

Ticket Sales

1.       Once purchased, tickets cannot be exchanged, refunded or returned.

2.       Tickets will only be valid for the date & time/event specified.

3.       Tickets purchased through our Website are non-transferable and cannot be resold. Resale of tickets either directly or on auction or other web sites is expressly prohibited and is grounds for withdrawal of the ticket without refund or other compensation. Tickets purchased in such a way will not be valid.

4.       Tickets cannot be purchased or used by any organisation for marketing, promotional or competition purposes without prior written agreement and consent from Us.

5.       Tickets will be emailed to your provided email address immediately after a successful purchase. These can be printed or presented on a phone or tablet.

6.       Guardian Passes will be sent by post to the address provided at time of purchase. They can alternatively be collected from reception with prior arrangement. Passes are valid for 12months from date of purchase. Your email receipt and confirmation bar code is your temporary pass until your card has arrived.

7.       All visitors entering Hartlebury Castle must have a valid Ticket/pass card. The booking reference and its associated barcode is confirmation of Your booking for the date concerned. You MUST bring Your Ticket with You on the day of Your visit.

8.       We reserve the right to transfer Your Ticket to another date and time in case of incidents beyond our control.

9.       If We are forced to cancel an event or public open day (due to force majeure, including but not limited to: extreme weather/act of God, flood wind or fire or sudden regulation imposed by Government) and cannot transfer Your Tickets to another date, then refunds for Your Tickets will be available upon request at Our discretion.

10.   Photography and videography on site is permitted for non-commercial personal use only. For the avoidance of doubt, We do not grant You any license to use photographs taken on the Hartlebury Castle for any commercial purpose without an agreement in writing. Please note that NO DRONES are permitted anywhere within the Hartlebury Castle estate without prior written consent.

11.   For technical or operational reasons, some areas or facilities may be removed or closed on the date of your visit.  Additional builds for events may also be in place on the date of your visit.

12.   We reserve the right to change any programme of attractions and entertainment, if at any time it is deemed necessary or appropriate to do so.

13.   In the event of a cancellation or closure, Hartlebury Castle accepts no responsibility for travel, accommodation and any other associated costs.

14.   We reserve the right, at our absolute discretion, to refuse entry to and the right to remove from Hartlebury Castle any person.

15.   We accept no responsibility for personal property or for vehicles parked in the Hartlebury Castle.

16.   We are not liable for any other costs, claims or damages including but not limited to consequential loss, such as the inability to visit due to travel disruptions including use of private vehicles and public transport.

17.   Without Our express written permission, You may not combine a ticket with any hospitality, travel or accommodation service and/or any other merchandise, product or service to create any form of ticket package (a “Ticket Package”) and offer for sale or sell, or otherwise transfer or facilitate the sale or transfer of a Ticket Package, for profit or commercial gain such a Ticket Package as an incentive or prize in a promotion or competition, or otherwise dispose of such Ticket Package in the course of a business or for charity.

18.   Prams and pushchairs are allowed in the Castle. There is limited storage for these should you wish to leave these in the lobby. All items are left at your own risk. We have a small number of standard wheelchairs, which can be pre-booked by calling Reception or emailing museum@worcesteshire.gov.uk.

19.   Dogs are permitted in our grounds and when walking through reception or café building. Only assistance dogs are allowed into all other Castle buildings.

The above Terms may be subject to change. Please contact the Castle – 01299 250797, or marketing@hartleburycastle.com in advance of booking any tickets should you have any queries.

Children

We only sell Products online to adults (i.e. those aged 18 or over).

Prices

Products are invoiced in GBP at the price prevailing at the time You place Your order. Prices displayed on the website include VAT, which will be charged at the current rate, but exclude any customs duties or other local taxes.

Although We try to ensure that all prices on the website are accurate, errors may occur. If We discover an error in the price of items You have ordered, We will contact You as soon as possible. You will have the option of either reconfirming your Order at the correct price or cancelling it. If We are unable to contact You after taking reasonable steps to do so, We will treat Your Order in respect of the incorrectly priced Product as cancelled.

Payment

You may pay for the items which you order online by supplying Your credit/debit card details on the secure online order form. We only accept Visa Debit, Visa Credit, MasterCard and American Express.

Your profile 

If You choose to register with Us to purchase Products using this Website, You are responsible for maintaining the confidentiality of Your account username and password and for preventing unauthorised access to Your profile. You agree to accept responsibility for all activities that occur under Your account or password. Please take all necessary steps to ensure that Your username and password is kept confidential and secure.

Please ensure the details You provide to Us on registration are correct and complete and inform Us immediately of any changes to those details (e.g. change of email or postal address). You can access and update Your registration details using the login area of the website. We reserve the right to refuse access to the website, terminate accounts, remove or edit content or cancel orders at our discretion.

Our liability to You under these Terms will not exceed the total price charged for the Products purchased. Nothing in these Terms excludes Our liability to You for personal injury or death caused by Our negligence.

No person who is not a party to these terms shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.